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Delivery

  1. Delivery of products
  • Khimbi’s endeavour to deliver a product of quality, ensuring our customers have peace of mind that goods purchased are installed correctly and ready for use as soon as the delivery have been completed. Currently assembly will only be offered in the Gauteng area (included in the delivery fee). All products delivered to other main regions in South Africa will be done via our courier partner/s for self-assembly only.
  • The Delivery cost in Gauteng includes all cost associated with delivery and installation, therefore installation will not be billed separately.
  • Prices advertised on this website shall exclude delivery unless otherwise specified, or where the customer qualifies for free delivery under certain conditions.
  • For collection of goods from Khimbi’s, prior arrangement and acknowledgement is essential for any to such agreement, as we are a full Ecommerce business and do not have any showrooms. Collection request will be handled on a case-by-case basis, when such request is made.
  • Please note that no goods will be given to outside transporters unless Khimbi’s has been paid in full for such goods. Proof of payment in full must be on hand for any goods to be released. In the event of outside contractors collecting on behalf of a customer, Khimbi’s may in addition request proof of payment in full and contact the customer to confirm proceedings. In the event of collection where agreed to, Khimbi’s will not be held responsible for any installation or incorrect installation of goods.
  • To ensure a smooth and timely delivery of goods, please make sure that you clear the room(s) in advance where your new goods are to be located prior to the delivery service arriving. The Customer must remove all breakable items in the path of the delivery.
  • Khimbi’s installation crew are not permitted to re-arrange Customers’ furniture. Khimbi’s delivery and installation team will place the goods delivered in the area of the Customer’s choice.
  • Ownership of the goods will rest with Khimbi’s until payment has been received in full. Payment of the full value of the order is required before Khimbi’s will delivery.
  • Khimbi’s assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer. If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal.
  • Please note that all deliveries need to be inspected upon arrival and any shortcomings or damages need to be reported to our installers immediately. Any other issues with your Goods (including workmanship flaws) must be reported within 7 days of delivery or installation
  • We will take no responsibility for;
  • any Goods ordered incorrectly or,
  • any Goods ordered that turn out to be unsuitable for the intended needs of the customer, unless the need or purpose of the Goods has been expressly told to us.
  • any Goods damaged after delivery
  1. Delivery cost
  • Cost of delivery in the Gauteng  will be capped at R790.00 per delivery, which includes assembly and installation on the day of delivery. Should assembly in Gauteng not be required this must be requested upfront.  Assembly of products by our installation team forms part of our quality control procedure and therefore Khimbi's take no responsibility for incorrect assembly.
  • Gauteng - Delivery for products will be calculated at check out. Deliveries will be capped at R790.00 for all orders under R30 000.00. Free delivery for all orders over R30 000.00. Delivery in Gauteng will include assembly by Khimbi’s.
  • All Other Cities – Delivery to other cities will be for self-assembly only currently. Delivery for products will be calculated at check out. Deliveries will be capped at R790.00 for all orders under R30 000.00. Free delivery for all orders over R30 000.00.
  1. Delivery time frames
  • In stock items - once payment for good has been received, a delivery and installation date will be arranged with you. This is usually 7 – 10 working days from payment.
  • Out of Stock items - these items can be purchased on back order and we would endeavour to deliver such items purchased to you as soon as they have been manufactured. Lead time on these products is usually 6 – 8 weeks.
  • Available on Back Order (Wardrobes) – Please note due to the nature and construction of holdings in South Africa, we will only keep limited stock at any one time of Wardrobes. All Wardrobes are however available for purchase on an order to manufacture basis only. We would require full payment for the purchase of a Wardrobe to be manufactured
  • Delivery times are in business days (excludes Sundays, and Holidays).
  • Please allow additional time for orders shipping outside the main city centres (these will be confirmed with you.)
  • Delivery hours are between 9am -5pm Monday to Saturday.
  • We will endeavour to deliver on the date and time advised. While we are committed to deliver on time, the actual delivery date is subject to prevailing circumstances and may be subject to variation.
  • Depending on the size of the order and the exact delivery location, delivery may take approximately 7-10 business days from date of dispatch (weekends and public holidays excluded) should products be available. It must be noted that certain products as indicated are “manufactured to order” only and these specific items will take between 6 -8 weeks to deliver.
  • Deliveries to outlying areas such as small towns may take longer.
  1. Who will deliver your order?
  • For Gauteng an experienced and reliable installation team of Khimbi’s will deliver, assemble and install your products.
  • For orders to all other Major cities in South Africa the delivery will be done by a designated courier company.